Policies

• INCLEMENT WEATHER

  In the event that traveling is too dangerous or unnecessary due to poor weather conditions, your stylist may reschedule your appointment. Please message them directly.

  In the event of the salon/parking lot needing to be cleared of snow/ice so that you can safely access the salon/parking lot, your appointment may be rescheduled.

CANCELLATIONS

We understand that things come up and you may need to reschedule your appointment. Whenever possible please give at least 24 hours notice or your stylist may have a fee associated with said cancellation. Please check with your stylist directly about a fee. Also, please correspond with them directly to cancel/reschedule.

ANIMAL FRIENDS

We are DEFINITLEY in a pet loving and companion friendly community, however, we CANNOT allow your animals no matter the size or behavior level into our salon for any reason other than being a service animal. If your animal IS a service animal they are welcome with proper vest/documentation and "on the job" behavior.

KIDDOS

We adore our little clients, but our salon is full of potentially dangerous products and tools. Our chairs are made for sitting, our hot tools and cutting tools are for little EYES only, and we always try to be respectful of other peoples working space. When little cheeks aren't in our seats, they need to be under the parents supervision at ALL times. If you are unable to find childcare for your little ones and they are mobile, please let us know so that we can get you rescheduled. Unfortunately, as a small salon, we don't have room for those without an appointment or whom cannot be contained without supervision.

AND THIS ONE

Made you look! But good job reading the fine print!

Frequently Asked Questions

• How do I know if I have an appointment scheduled at Lemon Drop?

  You should receive a confirmation text and email for every appointment, including rescheduled appointments. If you cannot find this, you can call the salon at 541-382-5605.

• Cancellation policy

• If you are to cancel your appointment less than 24 hours prior, you will be charged 50% of the service fee. No show appointments will be charged 100% of the service fee. Appointments can be canceled on our app, by calling the salon, or by sending a text to our messaging system.

• Do I need a consultation prior to my appointment?

• All of our cut and color appointments start with a built-in consultation so we don't normally recommend an additional consultation. However, all new extension clients should schedule a consultation. If you have any questions, please call the salon!

• What is the best way to contact the salon?

• For questions or concerns, please send us an email at info@lemondropsalon.com. You can also call the salon at 541-382-5605.

• How do I Book / Reschedule / Cancel an appointment?

• To book an appointment, click here. To cancel or reschedule, please log into your account on our booking link or simply respond to the appointment notification text message that you received at the time of booking.

• What are Lemon Drop's salon policies?

• Cancellations with less than 24 hours notice will result in a 50% charge of the service scheduled. No shows will be charged the full amount of the total reserved appointment cost.

• We do not offer refunds on services rendered. All service sales are final. If you have any issues or concerns with your visit, please contact us within 7 days of your original appointment. If an adjustment is needed, it will be booked with the service provider who performed the original service. Seeing another stylist will require payment for any adjustments, as they did not perform the original service and therefore should not be expected to work for free.

• We are not responsible for damaged or lost items. This includes clothing damage due to salon service. 

• Adjustments must be made within one week of the original appointment and are scheduled with the same stylist. This does not include changes of color or style due to a change of mind. Please keep in mind that while we always strive to do our best and give everyone exactly what they would like, the final result is often limited by your starting point, the type of appointment that was booked, previous coloring, length, texture, and the time available to provide the service. Big changes in hair color may require multiple appointments to achieve the desired result.

• All product purchases are final sale. Please come in to exchange any damaged or defected products within seven days of purchase.

• What happens if I think I’m going to be late to my appointment?

• Here at Salon 6, we understand that life happens. We ask that you always alert us immediately to let us know if you will be late to an appointment. We generally go by the 15-minute rule. Unfortunately, if you are not at the salon 10 to 15 minutes after your scheduled time, we will call you to reschedule. We do this to ensure that every client has the allotted time needed for their service. You can learn more about our policies here.

• No Show, Late, and Cancellation Policy

• Salon 6’s No Show, Late, and Cancellation policies allow us to protect the valuable time and resources of our stylists. When you book an appointment at Salon 6, please remember that you are paying for the time, not just the service. In turn, this policy allows us to better serve all of our customers by ensuring there will be availability in our stylist’s books.

• As a courtesy to you, we send texts and emails to remind you of upcoming appointments, but it is ultimately your responsibility to show up on time. If you have opted out of these reminders and wish to re-enroll please let us know.

• Under this policy, all clients are required to have a credit card on file in order to schedule an appointment at Salon 6.  This sensitive information will be stored in our offline computer system and will only be accessible by our 2 managers.  If you do not wish to have your credit card stored, you may pre-pay in full for your appointment over the phone or in person. We accept Visa, MasterCard, Discover, cash, or check. 

• If necessary, we kindly ask that you cancel or reschedule your appointment 24 hours prior to your scheduled time. If you cancel with less than a 24 hour notice, then your credit card on file will be charged for 50% of the cost of the scheduled service(s). If you do not notify us within 15 minutes after the start of your scheduled appointment that you are unable to make it, then it will be considered a no show and you will be charged for 100% of the cost of the scheduled service(s). If you are 10 minutes or more late to a Barber Cut or 15 minutes or more late for any other service, your appointment may have to be forfeited with a 50% service charge.

• Your time is valuable as well, so if your stylist is running more than 15 minutes late you will receive 10% off of your scheduled services and if your stylist calls in or if your appointment must be moved or rescheduled you will receive 20% off.

• What if my usual stylist is busy?

• If the stylist you normally see is unavailable, we are more than happy to accommodate you. We can place you down on your desired stylist’s wait list and alert you when they have a cancellation. Or, if you happen to be in a time crunch, we can schedule you with another stylist.

• Do I want highlights or balayage?

• Highlight services use lighteners starting at the root and blending down. Highlights typically need to be done every 4–6 weeks. Balayage services focus the lightener on the mid-lengths to the ends for a natural blending with dimension. Balayages can usually be done every 6–10 weeks. Still not sure? Fill out our contact form and one of our team members will reach out to you to chat more about your hair goals.

• What's the difference between new growth and express color?

• Both color options are for the top 2 inches of new growth, but booking just a New Growth Color or a New Growth Color and Cut you will leave with your hair dried out and styled. Our Express Color appointments are perfect if you are in a rush and don't need your hair dried or styled! Both services are usually done every 4–6 weeks. Still not sure which to book? Fill out our contact form and one of our team members will reach out to you to chat more.

• Why do you need my card on file when booking an appointment?

• At Salon 6, your credit card information is stored on our offline computer, which is only accessible by our two managers. We keep this information on file to protect the time and earnings of our stylists and may be required to charge your card in accordance with any violation of our salon policies. Our policies require 50% payment for appointments canceled less than 24 hours before the scheduled appointment time and 100% payment for no-show appointments.

• What is a tiered system, and how does it work at Salon 6?

• Our tiered pricing system at Salon 6 means that our veteran stylist prices differ from the prices of our newer stylists. All stylists at Salon 6 are highly trained and invest in continuing education. To learn more about our team and pricing, click here.

• Do you ever have sales on your products?

• We do! We have new promotions every month which we always promote on social media.

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